Preventative maintenance helps identify issues before they have an impact.
Maintenance & Support
Keep your AV systems reliable and available
Reduce unnecessary disruptions and downtime with preventative maintenance, responsive support and specialists who know your AV environment.
Good maintenance starts before something goes wrong.
AV systems are used intensively every day. Components age, software changes and small issues can eventually lead to system failures.
With Maintenance & Support, AVEX helps keep your audiovisual environment reliable. We combine preventative maintenance with specialist support when something does go wrong.
So you don’t just know who to call when there’s an issue – we actively work to prevent problems in the first place.
The challenge
Don't wait for a technical issue to disrupt your organisation
Not every organisation has the specialist knowledge or capacity to maintain complex AV systems in-house. As a result, problems sometimes only become apparent when a room or system stops working as expected.
Often at exactly the moment employees, guests or customers need to rely on it.
- AV systems are used intensively every day
- Preventative maintenance can easily be postponed
- Software, firmware and configurations change over time
- Small issues can eventually lead to system failure
- Internal IT and Facilities teams don’t always have specialist AV expertise
- When something goes wrong, you need someone who understands your environment
Technology that simply works
So your people can keep working without disruption
You don't have to manage this alone
Specialists who know your AV environment
You don’t need to have all the technical expertise in-house. AVEX supports your organisation with specialists who understand how audiovisual systems are built and how different components work together. We carry out scheduled maintenance, answer technical questions and provide support when issues arise – remotely where possible and on site when required.
When AVEX has designed and delivered the environment, we also know the installation, configuration and technology behind it. This helps us identify the source of an issue more quickly and determine what’s needed to resolve it.
With more than 35 years of experience and support for organisations including ASICS, ABN AMRO and Heineken, we know what it takes to keep professional AV environments available day after day.
Fewer disruptions
Faster resolution
Rapid diagnosis and specialist support help resolve technical issues more quickly.
Greater continuity
Keep systems available and minimise unexpected downtime.
More control
A clear maintenance plan and support tailored to your AV environment.
The result
Greater continuity. Fewer worries about technology.
When your AV systems continue to perform reliably, you can focus on your organisation instead of technical issues.
You maintain control over the systems your people rely on every day, with specialist support available whenever you need it.
Three simple steps
From installation to ongoing support
Assess
We assess your AV systems, how they’re used, your availability requirements and the level of support you need.
Align
We determine the maintenance and support approach that best fits your AV environment and organisation.
Support
We carry out maintenance and provide support for technical questions and issues, remotely or on site.
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Frequently Asked Questions
What does AV Maintenance & Support include?
Can you resolve AV issues remotely?
Do you provide on-site support for AV faults?
Can we take out a service contract?
Do you only maintain AV systems installed by AVEX?
Can you support multiple locations?
What happens if AV equipment needs to be replaced?
Why is preventive maintenance of AV systems important?
More confidence in your AV environment?
Discuss your systems, availability requirements and support needs with our service specialists. Together, we’ll determine the Maintenance & Support approach that best fits your organisation.